Technical Issue FAQs

How do I reset my password?

Go to https://www.anfponline.org/, click Login, Forgot Password, enter your email address, then click Submit. You will receive an email with a link to reset your password.

I requested to reset my password and did not receive the email.

Please check your spam folder. If you do not see an email, please contact us at 1-800-323-1908 (option 1) and our Member Services team can assist you.

How do I print my certificate?

Log into your account and select My Certification from the red navigation bar. Then click the red Print Certificate button located under your name and contact information.

I can't log into my ANFP Account.

Here are a few suggested things you can do to ensure you are able to access your account upon logging in:
  1. Make sure you're using the correct password.
  2. Try switching to a different web browser. If you're using Chrome, switch to Edge. If you're using Edge, switch to Chrome.
  3. Clear your cache or browser history. In Chrome, this setting is located under three vertical dots (upper right) > delete browsing data > choose All Time. In Edge, it's the same location/commands only the three dots are displayed horizontally instead of vertically.
  4. Try switching to a different device. If you're using your laptop, switch to another computer or your phone.
  5. Try logging in from a different location/internet connection. If you're having problems at work, try logging in from home and vice versa. If the problem only exists when logging in from a corporate system, the ANFP site may be blocked. Consult your IT team and ask them to unblock the site.
  6. If you're attempting to login using the red Login button on the ANFP website at www.anfponline.org, try logging into the Member Portal directly by opening a new browser tab and entering this URL: https://nf.anfponline.org/eweb/DynamicPage.aspx?WebCode=LoginRequired&expires=yes&Site=ANFP
  7. Call ANFP Member Services to see if they can log into your account using your password on their own device.

Who can I contact if I still have questions?

Our Member Services team is here to help! You can reach us at info@ANFPonline.org or by phone at 800.323.1908 (option 1).