Frequently Asked Questions
I forgot my username and password. How do I find it?
Your username is your e-mail address on file with ANFP. You may reset your password by visiting www.ANFPonline.org, select Login and then select the Forgot your password? link.
How do I change my account information with ANFP?
Visit www.ANFPonline.org, log in, and select View Profile next to where it reads “Welcome, [your name].” You now will land on your My Profile page. Here you may edit or add fields on your record.
If you need additional guidance, be sure to check out the How to Update Your Profile tutorial.
What is my membership number?
Your membership number is listed on your membership card sent to you electronically upon joining ANFP or renewing your annual fees. If you need additional assistance locating your membership number, please contact ANFP by e-mail at info@ANFPonline.org or by phone at 800.323.1908 and select option 1.
My membership lapsed. How do I rejoin?
Please contact ANFP to obtain further details pertaining to rejoining at 800.323.1908 and select option 1.
If I allow my membership to lapse more than one year, will I need to rejoin as a new member?
Yes. Please call ANFP to inquire what additional steps you must take to rejoin at 800.323.1908 and select option 1.
Do I receive a membership card?
Yes, an electronic membership card will be e-mailed to you upon payment.
How can I cancel my membership?
All membership cancellations must be submitted in writing. Please e-mail your membership cancellation request to info@ANFPonline.org.
How do I obtain a refund on my membership?
Membership fees are non-refundable and non-transferable.
What happens when I do not pay my fees by August 31?
Late fees are added into your dues invoice on September 1 (or first business day after).
*Additional certification late fees are placed into the Member Portal account on November 1 (or first business day after).
*Reinstatement fees are placed into the Member Portal account on December 1 (or first business day after).
When does my membership expire?
All members have an expiration date of August 31 of a given year.
Will I receive a hardcopy invoice when my renewal fees are due?
As part of ANFP’s “Going Green” initiative, we do not send invoices via mail. In the first week of June, an invoice will be placed into your online member portal account under My Transactions.
How can my employer pay my dues and certification fees?
Dues and certification fees are the responsibility of the member. They are not the responsibility of the employer even when the employer offers to pay on behalf of the member. Members are encouraged to log into their portal, pay their dues via debit/credit card or ACH, and submit a copy of the paid invoice to the employer for reimbursement. Any payments received after August 31 may result in late fees and/or a lapse in membership or certification with ANFP.
Can my late/reinstatement fees be waived on my dues renewal notice?
All fees are final and may not be adjusted.
Am I able to make a partial payment on my dues renewal notice?
Partial dues payments are not accepted.
I recently joined ANFP, why did I receive an dues invoice renewal?
You more than likely joined during the half-dues season and paid a reduced fee. For additional details, please contact ANFP by e-mail at info@ANFPonline.org or by phone at 800.323.1908 and select option 1.
What are the qualifications to be a retired member of ANFP?
You must be 62 or older and no longer working. You will need to submit a copy of your Social Security Earning Statement or an official letter stating the date of your retirement from your last employer. For more details, please contact ANFP by e-mail at info@ANFPonline.org or by phone at 800.323.1908 and select option 1.
How do I apply for retired membership?
A Retired Membership Affidavit will need to be completed and return to ANFP. Please contact ANFP by e-mail at info@ANFPonline.org or by phone at 800.323.1908 and select option 1 to obtain the affidavit form.
Can I mail in a form of payment to ANFP?
All payments must be made online or by phone with a debit/credit card. Checks received by mail will not be accepted and will be returned to the party who issued the check.
Who do I contact with additional questions not answered within the FAQs?
Please contact ANFP by e-mail at info@ANFPonline.org or by phone at 800.323.1908 and select option 1.